Czech Customer Support
Job Classification : Customer Service
Job Type : Permanent
Salary : n/a
Location : Europe
Job Description
Person Specification:
As an emerging business, Eurolinx are looking for a team player who is not afraid of taking on extra responsibilities beyond what’s listed in the job specification, who will buy into the company culture of going one extra step for the customer. This is what differentiates Eurolinx from its competitors and is the reason why their customer retention is way above the industry average.
We are looking for someone with a passion for gaming. Previous experience in the industry is desirable but not essential.
Job Specification:
The Czech Customer Support role primarily involves:
• Speaking with customers via email, live support, and phone in Czech and English.
• Computer literacy is necessary.
• Fast, accurate and thorough responses to numerous e-mails per shift.
• Managing player accounts (passwords, cash transfers, account privileges).
• Providing information on player deposits and cashouts.
• Informing players about current promotions.
• Reviewing client log files to resolve technical issues.
• Assisting players with connection issues.
• Informing players about games and game rules.
• Responding to player concerns about site integrity.
Experience/ Qualifications:
• Native Czech speaker.
• Fluent in English, written and spoken.
• Fluency in another European language is a plus.
• University degree a definite plus.
• Gaming industry experience is desirable but not essential.
Application Details
Tom Chandler
Tel: +44 (0)207 609 2321
Mob: +44 (0)7793 272 512
Fax: +44 (0)207 607 3997
E-Mail: tom.chandler@hyperiongaming.com
Web: www.hyperiongaming.com
Reference : HYP 1280
